Returns & Exchange

Return Policy

Returns are accepted within 30 days of your ship date. International returns are not accepted. Please submit your request for return authorization number by contacting Returns@Glamhouse.com

Defective Merchandise

All items are fully inspected and sent out in pristine condition. However, should you receive a defective item please notify us within three days of receipt to be eligible for a return.

Sale Items

All sale items are final. There are no refunds, exchanges or store credits on sale items.

Return Process

Contact us at Returns@Glamhouse.com to obtain your Return Authorization Number (RA#). Returns made without the RA# will not be accepted.

Write your RA# given to you by the returns department on the outside of your package and on your returns form. The returns department cannot accept any packages without the RA# written on the outside of the package.

Please note that we are not responsible for items shipped back to us. We urge you to insure your items should they be lost or damaged during transit. This will provide you with recourse with the shipping company.

Items must not have been worn or altered and must be devoid of sweat, marks, hair, animal hair, odors, perfume, abuse or modified. They will be refused and sent back. 

Items must be returned with all original packaging in the condition you received it as they are considered part of the product. Items which do not meet these requirements will not be accepted. Shipping and handling charges are non-refundable.

Items purchased with a coupon or promotional codes are eligible for exchange or store merchandise credit.

Exchanges and Store Credits

Once your item for exchange is received your new item will be sent to you. Please allow 4-5 days processing time. Exchanges and store credits must be made for in-stock items and cannot be used with a discount coupon code or on pre-order items.

Glamhouse will ship domestic exchanges for FREE. For these items the customer is responsible for the cost of shipping the exchange back to us. 

Once an exchange is made the exchange cannot be returned again for either refund or exchange.

Gift Returns

If you have received an item as a gift, you may exchange it or obtain store merchandise credit. If you wish to return a gift item, please follow the same return instructions. Store credit is valid for 60 days and we will ship your exchange FREE. Your credit can be used on in stock merchandise.

Refund Information

Refunds will be credited to the same card used to make your purchase. Shipping and handling charges are not refundable. The original shipping fee will be deducted from the refund for any order which included free shipping. Please allow 1-2 weeks for your refund to be processed from the date we inspect it for return. Depending on your credit card company's processing time it can take 1-2 billing cycles for the refund to appear on your statement, please note we have no control over how long your cc company takes to post your refund. Items purchased with promo or coupon codes are eligible for store credit.

Refused Shipments

Refused shipments will be assessed a 15% restock fee. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

 

*Policy is subject to change without notice.